Terms & Conditions

Terms and Conditions (English)

Title: Terms and Conditions, Refund & Return Policy, and Order Cancellation Policy
Effective Date: November 2025
Last Updated: November 2025

By accessing and using the website www.streambazar.bd (referred to as “StreamBazarBD”, “we”, “us”, or “our”) and purchasing the services offered herein, you agree to comply with and be bound by the following terms, conditions, and policies (“Terms”). If you do not agree to any part of these Terms, you must discontinue use of our website and services immediately.

1. Introduction and Service

StreamBazarBD operates as a third-party digital service provider platform. We purchase digital products and subscriptions (e.g., OTT services, software licenses) from authorized organizations and verified global sellers and resell them to customers. The original service providers (e.g., Netflix, Disney+) reserve the right to change their policies, content, or pricing at any time, for which StreamBazarBD shall not be held liable.

2. Order and Delivery

  • Delivery Time: Upon order confirmation and receipt of full payment, our standard delivery time is between 5 minutes to 48 hours. Delivery will be completed via our official WhatsApp number (+8801559584838) or Email (contact@streambazar.bd).
  • Working Hours: Orders can be placed 24/7. However, our delivery and support services are only available during our service hours. Our service hours are 11:00 AM to 11:00 PM (Bangladesh Time). Orders placed outside service hours will be processed on the next working day.
  • Delivery Confirmation: A confirmation message will be sent to your provided WhatsApp number or email once delivery is complete. It is the customer’s responsibility to provide correct and active contact details (WhatsApp number/Email). StreamBazarBD is not responsible for failed deliveries due to incorrect information provided by the customer.

3. Payment Policy

  • Payment Methods:
    • bKash / Nagad: Charges as prescribed by the respective payment gateway/service provider (typically 1% – 3%) will apply.

4. Order Cancellation Policy

  • Cancellation by Customer: Once an order is successfully placed, it cannot be cancelled under normal circumstances. However, if a cancellation request is made before the order is successfully delivered and communicated to our support team, it may be considered.
  • Cancellation by StreamBazarBD: If StreamBazarBD cancels an order due to reasons such as product unavailability, the customer will receive a full refund.
  • Special Case Cancellation: If a customer requests delivery to their private email and provides login credentials, our team will attempt to log in a maximum of 3 times. If the login fails due to incorrect credentials or lack of customer cooperation, or in case of a customer’s “change of mind,” a 15% cancellation fee will be deducted from the refund amount.

5. Refund & Return Policy

  • Strictly Non-Refundable: As all our products are digital, all sales are final. No refunds or returns will be issued after an order has been successfully placed and the product has been delivered.
  • Refunds Will Be Granted When:
    • StreamBazarBD completely fails to deliver the ordered product within 48 hours.
    • The delivered product is entirely invalid or defective (as verified under our warranty policy).
    • Payment was made mistakenly but no order was placed (claims must be made within 24 hours of contact).
  • Refunds Will Not Be Granted For:
    • Customer mistakenly ordering the wrong product.
    • The product not being compatible with the customer’s device or system.
    • Personal reasons such as “change of mind,” “don’t like it,” or “no longer needed.”
    • The product has been successfully delivered and activated.
  • Partial Refunds: If a service is cancelled after partial use and we fail to replace or fix it, only a partial refund proportional to the unused period may be considered.
  • Exchange: At our sole discretion and only if the product falls under our warranty policy, we may agree to exchange it for another product of equal value. This is not a refund.
  • Refund Timelines & Charges:
    • bKash/Nagad Payment: Within 1 hour to 7 days.
    • bKash/Nagad charges may be applicable and deducted from the refund amount.

6. After-Sales Service & Warranty Policy

  • Digital Product Warranty:
    • Each digital product comes with a specific warranty period as mentioned on the product page.
    • If a product faces issues within its warranty period, we will verify the issue and, upon confirmation, replace the product.
    • Warranty is void for issues arising from the customer’s device, internet connection, or activation errors.
  • Support Method:
    • We do not provide technical support over phone calls. All support is provided exclusively via chat during working hours through our official WhatsApp number (+8801559584838).
    • Warranty support will be provided remotely (using tools like TeamViewer, AnyDesk, or Screen Sharing).
    • Resolution time varies depending on the product and the nature of the issue. Some issues may be resolved within minutes, while others may take several hours or even days to fix.
  • Equality and Conduct:
    • All our customers are treated equally. No customer shall receive special privileges.
    • Any abusive, threatening, or disrespectful behavior towards our representatives is strictly prohibited. We reserve the right to immediately cancel your order/subscription and pursue legal action under the Digital Security Act, 2018, or other applicable laws in Bangladesh in case of such behavior.

7. Shared Accounts & Subscriptions

  • Reselling or sharing purchased accounts with others is strictly forbidden.
  • If abnormal activity (e.g., exceeding device/login limits) is detected, we may terminate the subscription immediately.
  • Warranty will be completely void if the subscription is resold or shared.

8. Renewal Reminders

Sending renewal reminders for our Netflix or other subscription services is not a mandatory obligation for StreamBazarBD. As a customer-friendly feature, we may send manual reminders, but this is not an automated system. Therefore, complaints regarding missed reminders will not be entertained.

9. Limitation of Liability

We act as a platform and intermediary. Stream Bazar BD is not liable for any changes, discontinuation, or content reduction by the original service provider. While we strive to keep the information on our website updated, we cannot guarantee that all information will always be the latest.

10. General Provisions

  • Changes to Terms: StreamBazarBD reserves the right to modify, amend, or update any part of these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website.
  • Governing Law and Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising from these Terms shall first be attempted to be resolved through arbitration. If arbitration fails, the courts in Dhaka shall have exclusive jurisdiction.
  • Entire Agreement: By placing an order, you agree to all the above terms and conditions. No claim or comment will be accepted outside these terms.

11. Platform Policies & Product-Specific Rules

  • By purchasing any subscription or digital service from Stream Bazar, the customer agrees to comply with all relevant policies and terms set by the original service provider (e.g., Netflix, Amazon Prime Video, Spotify, Disney+, etc.). This includes, but is not limited to, the platform’s Terms of Use, Privacy Policy, Account-Sharing Rules, and any other applicable guidelines.
  • Customers are strongly advised to review the respective platform’s policies before purchasing or using the subscription. Stream Bazar is not responsible for any restrictions, limitations, or account actions taken by the original platform due to violations of their policies.
  • Certain products or subscriptions may come with additional rules, usage guidelines, or terms and conditions that vary depending on the platform or service. These will be provided at the time of delivery. Customers must strictly follow all product-specific instructions to ensure uninterrupted service and avoid any policy violations enforced by the original platform. Stream Bazar will not be responsible for issues arising from failure to follow the provided rules.

Contact Us:
For any queries or support, please contact us through our official support channels:
WhatsApp: +8801559584838
Email: contact@streambazar.bd